Refund policy

General Return Reasons:

Product Quality Issue or Transportation Damage:

We provide free return and exchange services.

Customer Preference:

If the customer doesn't like our lights, they need to pay for the return shipping cost.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Order Cancellations

We can cancel the order for you if you contact us in time after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund the full amount of your money. Orders can't be canceled once the parcel is shipped out.

 

14-Day Return and Exchange Window

We stand by the quality of our products and want you to be completely satisfied with your purchase. You have 14 days from the date of delivery to initiate a return or exchange. Items must be in pristine, like-new condition, free from signs of wear and tear. No additional cost.

Damaged on Arrival

If your product arrives damaged, please send visual evidence of the damage to our customer support team at info@warmlumi.com Once verified, you can choose to receive a replacement at no extra cost or a full refund.

Defective/Broken Manufacturer's Fault

If you find a defect within 30 days of receiving your product, contact us for a complimentary replacement or full refund.

Change of Opinion

If you change your mind, you have 14 days from the date of receipt to return unused items in their original packaging. No additional cost or issue and full refund. Contact us at info@warmlumi.com to initiate the return process.

The Consumer Contracts Regulations (which replace the Distance Selling Regulations for purchases made on or after 13 June 2014) give you the right to cancel any contract for the purchase of goods bought online within 14 calendar days, beginning with the day after the day on which the item is delivered. This applies to all our products except any items that have been made, personalised or modified to your specification or to any items purchased under our business to business trade terms. Goods cannot be returned to us after 14 calendar days from receipt.

If you wish to return any items to us, please contact our sales team by email or letter within 14 calendar days of the goods being delivered to you. We will then send you a unique returns number. This number must be displayed on the outer box when the item is returned to us. Goods returned without the returns number being clearly shown on the outer box will not be accepted.

Please pack the items carefully and securely in the original packaging and ensure you have displayed the returns number on the outer box and return to us, with your receipt, so that we receive it within 14 days of issuing you with your returns number. Your unique returns number is only valid for 14 days from issue, so please ensure that any unwanted items reach us within this time frame. You will remain responsible for the goods until they are received by us in a saleable condition. We decline to accept any returned products that have been installed or modified in any way or where the inner product box is damaged or written on or if the lights arrive damaged or broken. You should also include any bulbs or parts that were included in your original delivery.

The cost of returning unwanted items is the customer’s responsibility and we would strongly urge that you use a recorded delivery service and retain your proof of posting in case the parcel gets lost or damaged and you need to make a claim from your chosen courier. For your further protection, we would suggest that you consider making your own separate insurance arrangements.

Any refund due will be paid by us, using the original payment method, within 14 days of receipt of the returned item.

Please contact our sales team and a member of staff will be happy to guide you through this process should you wish.

Exchange

To exchange an unused product in its original packaging within 14 days of receipt, contact our support team. No additional cost.

Wrong Product

If you receive an incorrect item, notify us within 14 days of delivery with a photograph of the received item. We will promptly replace the item at no additional cost or issue a full refund.

Product Not Arrived

If your product does not arrive within the initial 12 days, please allow an additional grace period of up to 12 days due to potential external factors like weather or customs delays. After a cumulative period of 24 days, we will issue a 100% refund if your product has still not arrived.

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@warmlumi.com. Please note that returns must be sent to the address we will email you.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@warmlumi.com.

 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 days have passed since we’ve approved your return, please contact us at info@warmlumi.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@warmlumi.com.