Shipping policy

At Warmlumi, we are dedicated to ensuring an exceptional shopping experience for our customers. Please take a moment to familiarize yourself with our carefully designed shipping policies, created to meet all your delivery needs and ensure your utmost satisfaction. For any queries or assistance, contact our customer support team at info@warmlumi.com

All orders are shipped from suppliers in the UK and Asia.

Complimentary Shipping

Enjoy the convenience of free shipping on every order placed through our online store.

Dispatch Timeframe

Your orders are handled with precision and care. We process orders within 1 to 3 business days before dispatch. If you require personalized assistance, our dedicated support team is available at info@warmlumi.com

Delivery Timeline within the UK and EU

Expect your lighting products to arrive within 5-9 business days post-dispatch through our reliable standard shipping service. Please note that orders are processed and dispatched exclusively on business days.

*Some products have longer delivery times; information about delivery times will be provided. (very large products)

Order Modifications

While we strive to accommodate alterations, please reach out to us promptly at info@warmlumi.com with your order number and details. Modifications are subject to availability within 48 hours from the time of order placement.

Rush Orders

Currently, expedited rush orders are unavailable beyond our standard shipping options. However, we continuously work to enhance our shipping services for your convenience.

Incorrect Address Disclaimer

If there are discrepancies in your shipping address, contact us immediately at info@warmlumi.com Changes or cancellations may be accommodated if the order has not undergone processing or shipment.

Undelivered Orders

If your tracking indicates delivery but the package is not found, contact us immediately with your order number and phone number for a thorough investigation. Please note that once the order leaves our warehouse, our control over its delivery is limited.

Missing/Incorrect Items

If you encounter any inconsistencies or missing items in your order, notify us promptly via email with your order number and details. We are committed to rectifying such issues promptly by dispatching the correct item(s).

Order Tracking

Upon processing and shipment, you will receive comprehensive email and/or text notifications with a unique tracking number. If you do not receive this information, contact us for further assistance.

On our Tracking Page, you can track your order using the tracking number received in the shipping confirmation. Alternatively, you can track your order using your order number and email address.

Additional Information

For any additional clarifications or insights into our shipping policy, connect with us at info@warmlumi.com Your satisfaction remains our paramount concern, as at Warmlumi, we believe in delivering nothing short of excellence for your ultimate lighting experience.